- Cancel from the appEffective at the end of your current billing cycle. No cancellation fee.
- Missed by us? CreditedA visit we miss is added back as an extra day at the end of your plan.
- First Tickle freeNothing is charged until your free first Tickle is done.
- Wrong charge? Full refundDuplicate or failed debits are refunded to the original payment method.
1. Free first Tickle
Your first Tickle free is on us. Your Monthly Care billing cycle starts after it. If you cancel before your first billing date, you won’t be charged. Any small authorisation amount collected by your bank or Razorpay to set up the mandate is refunded automatically.
2. Cancelling Monthly Care
- You can cancel any time from the app (Plan → Cancel plan) or by contacting support.
- Cancellation takes effect at the end of your current paid billing cycle (including any credit days already added). Visits continue until then and no further charges are made.
- We don’t refund the unused part of a cycle you cancel mid-way, except in the cases listed in section 4.
3. Rest days and credits
- 26–27 Tickles a month (every day except 4 rest days). Rest days are planned in advance and shown in the app.
- A visit we miss through our own fault, or for weather, society or water restrictions, becomes a service credit: one extra day added to the end of your current billing period.
- Credits are not exchangeable for cash.
4. When we refund money
- Duplicate charges, or money debited for a payment that failed.
- A charge after you had cancelled in time.
- Visits we missed through our own fault that we couldn’t make up or credit: refunded pro-rata on request.
- If we stop operating in your society: the unused prepaid days of your current cycle, pro-rata.
Visits marked “unavailable” (car not in its registered spot or not accessible) are not refunded or credited.
5. How refunds are paid
Approved refunds go back to the original payment method through Razorpay, usually within 5–7 working days of approval. Your bank may take a few more days to show it.
6. How to ask
Raise it from the visit or plan in the app, or contact us: email hello@ticklecare.com, WhatsApp +91 99104 48911. Please include your registered mobile number and the payment date. Unresolved? Write to our Grievance Officer at hello@ticklecare.com (see Terms, section 11).