FAQ
Questions, answered.
Everything about timings, parking, plans and proof. Can’t find yours? Message us.
Getting started
Where is Tickle available?
In selected residential societies in Gurgaon. Search for yours on the Societies page. If it isn't listed yet, request it: we open new societies as soon as enough neighbours ask.
Is the first Tickle really free?
Yes, your first Tickle free. Your plan starts after that, so your first charge only comes once you've seen what a Tickle morning looks like.
Do I need to be there?
No. We clean your car right where it is parked. For interior care, we agree access with you before your first interior day (for example, keys with your security desk or a quick hand-over).
Is there an app?
Yes. You can sign up and manage everything on the web today at app.ticklecare.com. The iOS and Android apps are coming soon.
The service
When does the washer come?
Every morning between 6–11 AM (each society confirms its own window).
What's included in Monthly Care?
Exterior clean every Tickle (26–27× a month), interior care every 7th Tickle (about 4× a month), tyre polish every 3rd Tickle (about 9× a month). Outside, every Tickle: body panels, roof, bonnet, boot / tailgate, front & rear bumpers, fenders, doors, door handles, mirrors, windscreen, all windows & rear glass, wipers, headlights & tail lights, number plates, alloys / wheels. Tyre polish: all four tyres, polished to a deep black. Inside, on interior days: dashboard, steering wheel, centre console, door pads, seats, wiped down, floor mats, inside of the glass.
Is there a wash every day?
26–27 Tickles a month (every day except 4 rest days). Our washers need their days off too, so rest days are planned in advance and you can see them in the app. If we ever miss a planned visit, we make it up or credit it.
Will it make a mess in the basement?
No. We use a low-water microfibre method: no hoses, no buckets of run-off, no puddles around your parking.
Plans & payments
Can I refer a friend?
Yes. Share your link from the app. When your friend subscribes, you both get 2 free Tickles (for your friend, that is their free first Tickle plus one more).
How much does it cost?
Monthly Care is ₹799/month for a hatchback, sedan or compact SUV, and ₹999/month for an SUV, MPV / 7-seater or long-wheelbase / luxury car. Prices include GST. When you add your car in the app, it picks the right price for you.
How do I pay?
Through Razorpay: UPI Autopay, debit or credit card, or net-banking. Monthly Care renews automatically and you get a notification before every charge.
How do I cancel?
From the app, any time: Plan, then Cancel plan. Cancellation takes effect at the end of your current billing cycle, and your visits continue until then. There is no cancellation fee.
Can I add more than one car?
Yes. Each car gets its own plan, priced by its size.
Trust & proof
How do I know my car was cleaned?
Every wash comes with a before photo (number plate in frame) and an after photo in the app. We are also giving our washers a phone camera on a head strap that records every Tickle; when a recording is attached to your visit, you can watch it in the app.
Who are the washers?
Tickle team members in uniform, ID-verified and trained before they are approved, and assigned to your society, so you will usually see the same friendly faces.
What if something goes wrong?
Raise an issue on that visit in the app or message us on WhatsApp. If we miss a visit, we make it up or credit it.